Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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Shipping & Delivery Time

Delivery Time:

  • Standard delivery time is between 3 to 10 working days for regular orders depending on stock availability and shipping location.
  • For corporate and special cases, delivery may take longer depending on factory workload. Customers will be informed of the delivery timeline on order confirmation.
  • Delivery date may change due to unforeseen circumstances.

Delivery Method:

  • For orders within Dhaka city, we offer home delivery and free assembly using our own or third party transport.
  • For orders outside Dhaka city, we offer door-to-door shipping via partner qourier service company. In this case, self-assembly of product is required, but we can assist with assembly via video call if needed.

At StepDecor, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 5 days of receiving your item to initiate a return or exchange.

Exchange Policy:

  • If you would like to exchange your item for a different product, please contact us to initiate the exchange process.
  • Exchanges must be for an item of equal or lesser value. If the new item is of lesser value, the difference will be refunded. If the new item is of greater value, the customer will be responsible for paying the difference.
  • Exchange shipping costs are the responsibility of the customer.
  • Custom, special order, corporate deal order items, and items with a color change from the original design are not eligible for exchange.
  • For returns or exchanges due to a change of mind, a fee of 15% of the item invoiced will be charged as a return fee and 10% of the item invoiced will be charged as an exchange fee, if the request is eligible.

Return Policy:

  • All returns must be approved by Fitment Craft before being shipped back. To request a return, please contact us with your order number and the item(s) you would like to return.
  • Items must be returned in their original condition, including all packaging materials, manuals, and accessories.
  • Custom, special order, corporate deal order items, and items with a color change from the original design are not eligible for return.
  • For returns or exchanges due to a change of mind, a fee of 15% of the item invoiced will be charged as a return fee and 10% of the item invoiced will be charged as an exchange fee, if the request is eligible.

Refund Policy:

  • If the item was received damaged or defective, please contact us immediately upon receiving the item and in the presence of the delivery person. Please provide photos and video documentation of the damage or defect.
  • Once we have received and inspected the damaged or defective item, we will process your refund or replacement.
  • Please note that it may take up to 7 business days for the refund to be reflected on your original payment method.

Thank you for shopping with StepDecor. If you have any questions about our return, refund, or exchange policy, please don’t hesitate to contact us.